Right of Return

How long do I have to return damaged merchandise or merchandise that doesn't fit?

We naturally do our best to make sure you are happy with your purchase in every way. If you still have a reason for being unhappy with your purchase, you can send the merchandise back to us within 14 days after delivery. Please return only unworn items still bearing the original label and in original packing . Remember to add the return form to your return shipment.


Where do I send the products I want to return ?

Click here to go to our return procedure. Fill in your address and order number then click on "next".

Now you can print your return label. With this return label and the package you want to return, you can go to your local post office.


Please return the merchandise to the following address:

ProFashion GmbH
Werner-Haas-Straße 5
D-74172 Neckarsulm
Germany

E-mail: service.uk@bettybarclay.com

Please understand that we can not reimburse you for any damage to the merchandise after delivery. Merchandise purchased online cannot be returned at local dealers.